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Booking
Policy
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1)
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Requesting Hotel
Reservations |
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a)
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You can make a
reservation at least two weeks before entry date into the country/area. |
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b)
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The following is the
procedure in making online reservations in Korean hotels: |
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1. |
Select either a membership
subscription or a non-member reservation. |
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2. |
Select the preferred region
of your destination and your preferred hotels. |
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3. |
Select your date of
departure, and indicate the number of days you wish to stay and in what type of
hotel room. |
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4. |
Confirm your reservation in
the region and hotel of your choice. |
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5. |
Indicate the name of the
person making the reservation, address, telephone number, e-mail and other
personal information after checking number 4. |
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6. |
Make your payment by credit
card. |
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7. |
Complete the necessary
deposit. |
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8. |
You will be notified on
your reservation status. The voucher will be delivered by e-mail after you make
a final confirmation of your reservation. |
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2)
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Obstructions to Your
Reservation |
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a)
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HolidayPlanners.co.kr or KoreaHotels.co.kr will approve your reservation
unless infringements and/or omissions in your request (as cited below) are
present: |
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1. |
When false data, omissions
or errors in the application is present. |
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2. |
When the approval of the
request acts as a barrier to technical issues or to work execution. |
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3. |
When the contract is
considered closed, starting from the time the reservation number was assigned. |
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3)
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Payment
Methods |
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a)
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Select a credit card on HolidayPlanners.co.kr
or KoreaHotels.co.kr. |
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b) |
Credit
card payment is based on approval of the credit card online payment system. HolidayPlanners.co.kr
and KoreaHotels.co.kr have partnered together to
offer this service. |
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4)
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Canceling
Reservations and Refunds |
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(Note: This refers to peak
seasons which can fall anywhere during January 1 to February 28 and from November
18 to December 31) |
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a) |
When canceling a hotel reservation
no more than ten days before the entry date, you will be exempt from paying
penalty. |
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b)
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Remember that the reasons for modifying or canceling a reservation must be
communicated at least three days before the entry date. |
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When this regulation is
violated, you must pay the penalty set by the Holiday Planners Co., LTD. |
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Date of Entry |
Cancellation
Possiblity
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Penalty
Rate for Breach
of Contract
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Others
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10
days prior
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Possible
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-
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-
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9-7
days prior
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Possible
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30%
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-
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6-4
days prior
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Possible
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50%
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-
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3
days prior
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Impossible
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100%
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Loshow
Proccessing
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Non-peak seasons (May 1 to
November 17) |
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a)
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Calling reservations may be
exempted from the penalty if the reservation is cancelled three days before the
date of entry. |
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b)
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Remember that the reasons for modifying or canceling a reservation must be
communicated at least three days before the entry date. When this regulation
is violated, you must pay the penalty set by Holiday Planners Co., LTD. |
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Date of Entry |
Cancellation
Possiblity
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Penalty
Rate for Breach
of Contract
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Others
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3
days prior
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Possible
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-
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-
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2
days prior
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Possible
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30%
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-
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1
days prior
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Possible
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50%
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-
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Same
day
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Impossible
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100%
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Loshow
Proccessing
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When canceling the reservation,
the advance reservation fee may be refunded when you notify the Holiday
Planners Co., LTD with your bank account number (this should be deposited 2 to 3
days after moving to cancel the reservation). |
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1)
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Application for Reserving a
Touring Package in Korea |
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a)
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You can make a reservation
at least two weeks prior to the departure date. |
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b)
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The following is the
procedure in making online reservations for tourist packages in Korea. |
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- For product packages: |
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1. |
Select either a membership
subscription or a non-member reservation. |
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2. |
Select a travel product for
reservation. |
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3. |
Select departure date,
number of travelers, type of trip, etc. . |
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4. |
Indicate your other
requests. |
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5. |
Indicate your name,
address, telephone number, e-mail and other personal information after checking checking number 4. |
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(Traveling companions should also be listed by name, gender, age etc., as
they correspond to the passport. This excludes the person making the reservation.)
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6. |
Make your payment by credit
card. |
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7. |
Make the deposit. |
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8. |
You will be notified the details
on the travel and reservation contract via e-mail, after you confirm the final
reservation. |
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-For customized travel
products: |
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1.
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Select either a membership
subscription or a non-member reservation. |
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2.
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Indicate your preferred region
and method in the customized customer traveling section.
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3.
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Indicate departure date,
number of travelers, hotel grade etc.
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4.
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Indicate other requests.
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5.
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Make an inquiry after
indicating name, address, telephone number, e-mail etc. after checking number 4.
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(Traveling companions should also be listed by name, gender, age etc., as
they correspond to their passport. This excludes the person making the reservation.)
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6.
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HQ will notify you via e-mail
the information you requested within 2 to 3 days after inquiry is made on the specific
timeline, expected cost, etc. needed for the trip.
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7.
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Review the e-mail received
from HQ. If you still desire to travel, make the necessary payment via credit
card.
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8. |
Confirm
the final reservation after the deposit is made. |
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2)
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Completing the Reservation
for the Travel Product |
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a)
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HolidayPlanners.co.kr shall close
the reservation unless any of the following infringement occurs: |
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1. |
When false information, omission
or error on the application is present. |
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2. |
When the approval of the
request is deemed to act as a barrier to technical issues or to work execution. |
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3. |
When the contract is
considered closed, starting from the time the reservation number was assigned. |
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3)
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Payment
Methods |
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a)
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Select payment by credit
card via HolidayPlanners.co.kr or KoreaHotels.co.kr. |
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b) |
Make payment through either
of these websites with credit card. This is
approved by the online credit card payment system (in partnership with Holiday
Planners Co., LTD.) |
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4)
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Cost
for the Touring Package in Korea |
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a)
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According to the contract, you
must pay the full amount within seven days before the beginning of the trip. |
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b) |
The cost of travel covers
the following in part or in whole: |
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1.
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The transport companies' airline
fare, shipping and ground level transportation as listed on the travel schedule.
(Use of airline, shipping and railway is based on the regular transportation
fare.) |
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2.
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Cost for the welcoming and
send-off bus, which travels between the airport, station, wharf and hotel. |
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3.
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Touring fee listed on the
travel schedule. This includes bus fare, entrance fee, and the like. |
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4.
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Lodging fee, based on the travel
schedule (this includes use of 1 room good for 2 people) |
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5.
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Meals as mentioned on the travel
schedule. |
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6.
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Tour guide fee. |
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7.
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All taxes and luggage transport
fees listed on the travel schedule. |
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8.
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Luggage transport fee for the
entire trip. (As customer, you must abide by the transport contract with the respective
transport companies.) |
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9.
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Porter fees at the airport
and hotel. |
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10.
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Cost for the reception and farewell
service at the airport. |
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11.
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Travel insurance. |
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12.
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Commission gained from travel
recommendation. |
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13.
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Miscellaneous costs. These are items
that can be covered in traveling expenses for those who travel by groups, i.e.
communication fee, etc.
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14.
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Separate service fees and
re-tax (such as VAT), as additionally requested by the travelers. |
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c). |
Items not included in
the traveling fee: |
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1. |
All costs considered
personal (communications, custom duty, tip, laundry, extra meals, beverages). |
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2. |
Costs incurred during the trip when you contract
disease or injury (these should be based on a doctor's diagnosis). |
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3. |
Costs incurred by
exceeding specifications and regulations (additional fee per person using 1
room, luggage transport fee that exceeds specified volume, etc.) |
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4. |
Other costs not listed
on the daily schedule. |
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5. |
Other travel related costs
(passport stamp, visa, etc.) |
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5)
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Canceling
the Travel Contract |
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a)
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HQ may cancel the travel
contract after it is closed, for any of the following reasons: |
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1 |
When you, our customer, request
it |
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2.
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When it is impossible to execute
the travel contract due to acts of God or war (natural disasters, unexpected
calamity, political turmoil, airline high jacking etc.) |
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3.
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When a customer engages in
activities and behavior that infringes domestic laws and regulations, public
order, established
social
morals and good
manners etc., or when there is a risk that the trip may be obstructed for
whatever reason.
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4.
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When a customer contracts
health problem after the contract. |
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5.
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When a customer infringes
the travel contract. |
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6)
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Cancellation
Fee |
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This applies when you cancel
the travel contract |
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Departure
Date |
Cancellation
Possiblity
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Penalty
Rate for Breach
of Contract
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Others
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10
days prior
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Possible
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-
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-
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7
days prior
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Possible
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10%
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1 days
prior
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Possible
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20%
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Same
day
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Impossible
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50%
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-
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7)
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The
Beginning and End of Travel |
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Travel starts on the day you
enter Korea and ends when you leave the country, or as the travel schedule
expires. But a modification to the contract and travel schedule is an exception.
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The reservation fee, which was paid in advance, will be refunded when you
send your banking account information to the Holiday Planners Co., LTD. (This is when the deposit is made within 2 to 3 days after requesting to cancel
the reservation.)
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Useful
Links
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