|
How
do I find and reserve a hotel with Holidayplanners.co,kr
?
|
|
After
I make my reservation, how long it takes to get hotel's
confirmation ?
|
|
What
if the hotel that I have selected is not available ?
|
|
Do
I need a credit card to make a hotel reservation ?
|
|
When
will I be charged?
|
|
Whose
name is the reservation made under ?
|
|
What
is the latest time that I can make my reservation ?
|
|
Are
your hotel rates per room or per person?
|
|
Is
there any fee using Hoildayplanners.co.kr service ?
|
|
Can
I make a reservation directly through the hotel ?
|
|
What
is your cancellation policy for hotel reservations ?
|
|
What
is Hotel Rating form ?
|
|
Questions/Comments
?
|
|
|
 How
do I find and reserve a hotel with Holidayplanners.co.kr
? |
| |
|
After
you choose one of the destinations from the menu, you
will see the selection of hotels. The hotels that Holidayplanners.co.kr
offer are in the 3-star to 5-star categories, and will
usually have important features such as rooms, dining
and recreational facilities, etc. Important amenities/facilities
are shown with icons in the search results page, and
any additional facilities will be listed on each hotel
page.
Also,
be sure to make your reservation for the full duration
of your stay, in order to avoid the unavailability if
you later decide to further your stay.
|
|
Top
 |
| After
I make my reservation, how long it takes to get hotel's
confirmation ? |
| |
|
Within
2 working days (not including Sat, Sun & Public
holidays) .
When
you make a booking with us, within 24 hours, you will
receive our Order Acknowledgement via e-mail, confirming
that your order is now being process. Please keep this
e-mail, which will indicate your Order No., for your
reference.
At
the same time we will contact our agents with your request.
Assuming availability, a reservation is then made with
your information confirming your booking and your credit
card payment will be settled at this time as well.
Upon
confirmation (usually within 2-working day), we will
send you a hotel check-in voucher showing booking details
via an e-mail. This voucher can then be presented upon
check-in at the hotel.
If
you do not receive any mail from us within 2-working
day after placing an order, please kindly contact us
immediately at Hotelbooking@Holidayplanners.co.kr
|
| |
|
Top
|
| What
if hotel that I selected is not available ? |
| |
|
You
will be notified via an e-mail (within 2 working days
after placing your order) and you will not be charged.
Moreover,
when you make your reservation, we allow you to give
us permission (see reservation form) to reserve another
hotel at comparable standard and price.If your selected
hotel is not available AND you give us your permission,
we will do so and will notify you through an e-mail.
In this case, your credit card payment will not be settled
until we get confirmation from you.
|
|
Top
|
| |
| Do
I need a credit card to make a hotel reservation ? |
| |
| Yes.
All Bookings are on prepayment basis. For your convenience,
Holidayplanners.co.kr offers credit card payment directly from
our web site. However, you will not be charged until
we get confirmation from your selected hotel. We accept
payment by Visa, Master Card, JCB. |
|
Top
|
| |
| When
will I be charged ?
|
| |
| You
will be charged only if your selected hotel is available.
After receiving your order, we will check for hotel's
availability. If your selected hotel is available, we
will make reservation and your credit card payment will
be settled on receipt by us of confirmation of availability
from the selected hotel. |
|
Top
|
| |
| Whose
name is the reservation made under ? |
| |
| The
hotel's reservation is made under your name. You can
check-in with either a hotel check-in voucher or your
passport (showing the same name as when you fill out
our reservation form). |
|
Top
|
| |
| What
is the latest time that I can make my reservation ? |
| |
| We
accept bookings that are made at least 3-working days
(not including Sat, Sun & Public holidays) before
the check-in date. |
|
Top
|
| |
| Are
your hotel rates per room or per person ? |
| |
| All
of our listed rates are per room, NOT
per person (unless otherwise specified). Moreover, there
is no charge for children under 5 years old sharing
a room with parents with no extra bed. |
|
Top
|
| |
| Is
there any fee using Holidayplanners.co,kr service ?
|
| |
| There
is no charge to use Holidayplanners.co.kr for reserving
hotels and, in fact, you will usually save a lot of
money by booking at our special rates. |
|
Top
|
| |
| Can
I make a reservation directly through the hotel ?
|
| |
| The
special rates listed on the Holidayplanners.co.kr are only
available through our service. If you would like to
make a reservation directly with the hotel you will
need to contact them directly. |
|
Top
|
| |
| What
is your cancellation policy for hotel reservations ?
|
| |
|
|
|
(Note: This refers to peak
seasons which can fall anywhere during January 1 to February 28 and from November
18 to December 31) |
|
|
1) |
When canceling a hotel reservation
no more than ten days before the entry date, you will be exempt from paying
penalty. |
|
|
2)
|
Remember that the reasons for modifying or canceling a reservation must be
communicated at least three days before the entry date. |
|
|
|
When this regulation is
violated, you must pay the penalty set by the Holiday Planners Co., LTD. |
|
|
|
|
Date of Entry |
Cancellation
Possiblity
|
Penalty
Rate for Breach
of Contract
|
Others
|
|
10
days prior
|
Possible
|
-
|
-
|
|
9-7
days prior
|
Possible
|
30%
|
-
|
|
6-4
days prior
|
Possible
|
50%
|
-
|
|
3
days prior
|
Impossible
|
100%
|
Loshow
Proccessing
|
|
|
|
|
|
|
|
|
Non-peak seasons (May 1 to
November 17) |
|
|
1)
|
Calling reservations may be
exempted from the penalty if the reservation is cancelled three days before the
date of entry. |
|
|
2)
|
Remember that the reasons for modifying or canceling a reservation must be
communicated at least three days before the entry date. When this regulation
is violated, you must pay the penalty set by Holiday Planners Co., LTD. |
|
|
|
|
Date of Entry |
Cancellation
Possiblity
|
Penalty
Rate for Breach
of Contract
|
Others
|
|
3
days prior
|
Possible
|
-
|
-
|
|
2
days prior
|
Possible
|
30%
|
-
|
|
1
days prior
|
Possible
|
50%
|
-
|
|
Same
day
|
Impossible
|
100%
|
Loshow
Proccessing
|
|
|
|
|
When canceling the reservation,
the advance reservation fee may be refunded when you notify the Holiday
Planners Co., LTD with your bank account number (this should be deposited 2 to 3
days after moving to cancel the reservation). |
Please
send us your cancellation request by email to hotelbooking@Holidayplanners.co.kr
or fax our Holidayplanners Co., Ltd to 82-02-336-3522,
Attention Holidayplanners.co.kr Consultant.
|
|
Top
|
| |
| What
is Hotel Rating form ? |
| |
| We
also encourage you to send us a note upon your return
from your trip and submit a Hotel Rating Form for the
hotel(s) you stayed at. Your Hotel's Review will be
shown at that hotel information page. |
|
Top
|
| |
| Questions/Comments
? |
| |
| Please
feel free to contact us at hotelbooking@Holidayplanners.co.kr
to send any question or comment you may have and we
will get back to you promptly. |
